FAQ

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License Code

Retrieve Sound Studio 4 License Code

If you purchased Sound Studio 4 from the Mac App Store, you do not need or have a license code. For Sound Studio 3 license codes, please see Older Versions.

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Purchasing or Upgrading

How do I upgrade to Sound Studio 4?

The upgrade path is to purchase Sound Studio 4 directly from the Mac App Store. If you'd prefer to purchase Sound Studio directly from us, contact us at ss@felttip.com.

What is your return or refund policy?

Refunds are granted by Apple for purchases through the Mac App Store. Please request a refund through the Mac App Store. If you're having any technical issues with Sound Studio, please don't hesitate to contact us at ss@felttip.com so that we can help you resolve the problem.

Can I use one license on multiple computers, say a MacBook for travel and a iMac at home or in an office?

Yes. You will need to sign into the Apple ID you used to originally purchase Sound Studio, and then download Sound Studio directly from the Mac App Store onto each of your computers. For more information, see the Mac App Store FAQ.

Where can I get a version of Sound Studio that is compatible with my older Mac OS?

We have a library of older versions of Sound Studio for customers who have already purchased Sound Studio 4. Note that older versions are as is. If you've already purchased Sound Studio 4, please email us your proof of purchase (an iTunes receipt or a screenshot of Sound Studio in the Mac App Store under the Purchased tab), so that we can get you a license code for an older version.

Do you offer site licenses or multiple-seat licenses?

You can purchase multiple licenses on the Mac App Store. We also offer a site license that covers all seats within an organization on a site within a 100-mile radius. ​​​​​​​​​​​ For more information on site licenses, please email us at ss@felttip.com.

Do you offer an educational discount?

Yes, we offer educational discounts on individual licenses and site licenses for Sound Studio. Contact us for details at ss@felttip.com.

File Formats (including MP3)

How do I get the option to save as MP3 in Sound Studio 4?

Due to licensing issues, the version of Sound Studio in the Mac App Store does not have the option to save in MP3s. To add the ability to save in MP3s, you need to transfer to the version of Sound Studio 4 outside of the Mac App Store. This is a free transfer if you've already purchased Sound Studio 4 from the Mac App Store. Follow the instructions below:

  1. Launch the Mac App Store version of Sound Studio at least once, and then quit the app.
  2. Download Sound Studio 4 from the center of our Downloads page.
  3. Launch this newly downloaded version, and then quit the app.
  4. You can now delete the Mac App Store version of Sound Studio to avoid any confusion.

Sound Studio uses the LAME MP3 encoder, which is third-party software, to add the ability to save in MP3.

Important: If you previously installed LAME, you must delete old versions of LAME first before you download the new LAME encoder. Go to Finder > Go > Computer > Macintosh HD > Library > Frameworks. Delete all LAME.framework files.

Download and install the LAME encoder from our Downloads page.

Where does Sound Studio store its temp files?

Temp files are stored in the system-provided temporary items folder, which is not in a fixed location.

Can I open Quicktime movie files (.mov) in Sound Studio?

Sound Studio doesn't support .mov files, but you can export the audio from a .mov file into a file format that can be opened and edited in Sound Studio.

Can I edit AAC files losslessly in Sound Studio?

Lossless editing is not available in Sound Studio. If you are editing AAC files, we suggest using a lossless format, or saving at the highest bitrate possible, to minimize the loss of quality when saving in AAC.

Recording

Does Sound Studio come with any noise-removal or de-essing capabilities?

No, but you can purchase third-party audio unit plug-ins. We suggest using proper microphone technique and keeping the source audio as clean as possible instead of trying to clean things up after the fact. For how-to tips, please see our Getting Started page.

Does the app do multi-track recording or overdubbing?

No, the app is not meant to record multiple tracks at once. Sound Studio cannot play back and record audio at the same time.

Does the app do timer recording?

There is a timer recording function that you can set up by creating a new document, and then selecting Audio > Timer Recording.... There you can set the start and end times for a recording. When you click OK, the open document will be set to record at that time.

Can I use the app to record the sound output from another app, such as Skype or iTunes?

Yes. You will need to install a piece of software that lets you re-route the audio output from the other app into Sound Studio. Try LineIn and/or Soundflower, available on our Downloads page. We also have a tutorial on recording Skype audio using Sound Studio.

You can also use apps such as Audio Hijack (from Rogue Amoeba) to record directly from the other app into a file.

Troubleshooting

How do I reinstall Sound Studio on my computer?

Make sure that you do not have any duplicate copies or older versions of Sound Studio on your computer. Then, log into the Mac App Store, click on the Purchased tab, and then click the Download button next to Sound Studio.

Sound Studio 4 has reverted back to trial mode, but I already bought the app on the Mac App Store. What do I do?

You need to have Sound Studio revalidate the receipt from the Mac App Store. Download Sound Studio from the Mac App Store, launch the app once, and then quit it. (Note: The Mac App Store may think you already have Sound Studio installed because of the trial version on your computer. You can archive or delete the trial version, and then download Sound Studio from the Mac App Store.) Then launch the version of Sound Studio that was in trial mode. It should recognize and save the receipt from the Mac App Store and no longer be in trial mode.

The ability to save in MP3s using the LAME encoder has disappeared from Sound Studio since a recent update. How do I get it back?

Make sure that you're using the version of Sound Studio that is outside of the Mac App Store. Delete all previous versions of the LAME encoder and then install the LAME encoder that is available on our Downloads page.

The LAME framework files are in the Library/Frameworks directories. Go to Finder > Go > Computer > Macintosh HD > Library > Frameworks. Then, delete the LAME.framework file(s).

My AudioUnit plug-ins don't show up. What's wrong?

First, Apple security updates seem to have blocked access to third-party audio unit plugins for the version of Sound Studio purchased from the Mac App Store. Instead, please switch to the version of Sound Studio outside of the Mac App Store available on our Downloads page.

Second, most plug-ins only work in 32-bit mode. To run Sound Studio in 32-bit mode, quit the app, and use the Finder's Get Info on the app icon on the disk. Check the box for "Open in 32-bit mode". When you relaunch the app, the plug-ins should appear. We can't support all third-party plug-ins, but if you have any problems, please let us know at ss@felttip.com.

How do I scroll-zoom with my trackpad or mouse?

Turning on the vertical scrolling gesture to zoom is now an option in Sound Studio Preferences. Go to Preferences and check the box for scroll wheel "Y-axis controls waveform zoom" to turn on this option.

How do I select an individual track or set of tracks in Sound Studio 4.7.0 and later?

To select an individual track or set of tracks in Sound Studio, hold down the Command key and then click on the track(s) you'd like to select. By default, clicking once in the main waveform view automatically selects all tracks. This change is documented in our release notes and under Keyboard Shortcuts in the Sound Studio 4 User Manual.

Older Versions

What happened to Freeverse?

Freeverse was the publisher of the previous version, Sound Studio 3. Freeverse stopped selling licenses for Sound Studio 3 at the end of 2010. Felt Tip has taken back the rights to publishing the app.

Can I download an older version of Sound Studio?

Yes, you can download old, unsupported versions of Sound Studio here.

Does the license code for Sound Studio 4 work in older versions and vice versa?

No, versions 3 and 4 use completely different license code systems, so you can't use a license code from one version on another.

How do I get a new version 3 license code?

License codes for version 3 are time-sensitive. Please email us at ss@felttip.com with your old license code and let us know that you're requesting a new license code for version 3.

Where can I purchase a license for Sound Studio 3?

Sound Studio 3 is officially unsupported as of 2010 and is no longer available for purchase.